Proyojhon Privacy Policy

1. Information we collect

• Account details you provide when you register, including your name and email address. You may also add a mobile number, blood group, home or area address, and profile photo.
• Booking details you enter when you request an appointment or order: your name, phone number, an optional address, your preferred date or time slot, and any note you choose to add for the business. A booking is shared with the organisation you are booking with so they can serve you.
• Messages that the organisation or a Proyojhon administrator sends you about a booking, such as a confirmation, a delay notice, or the reason a booking was declined. These are visible only to you and to that organisation.
• A push notification token for your device, if you allow notifications, so we can tell you when a booking is confirmed, delayed, or cancelled. It identifies the installation, not you personally, and is deleted when you sign out or turn notifications off.
• Support messages that you send by email or contact form.
• Selected location, preferences, bookmarks, recently viewed items, recent searches, and notification settings stored locally on your device.
• Selected district or upazila, plus filters and search terms, when we need them to return relevant listings from our servers.
• Technical and diagnostic data such as app version, device type, error information, and standard server logs.

2. How we use information

• To provide and personalize the Service.
• To create and manage your account and profile.
• To save bookmarks, recent items, and preferences.
• To pass your booking request to the organisation you selected, and to show you its status.
• To send you notifications about your bookings when you allow them, including reminders stored on your device and updates delivered over the internet when a booking changes.
• To maintain security, prevent abuse, and fix problems.
• To respond to support requests and comply with legal obligations.

3. Storage and protection

• Non-sensitive preferences and cached data stay on your device in local storage.
• Login tokens are stored in encrypted secure storage, not plain app storage.
• Profile and account data are stored on Proyojhon servers and protected with access controls and HTTPS.
• Personal data is kept only as long as needed for the purposes above or as required by law.

4. Sign-in and your account

• Sign-in is optional. You can browse doctors, hospitals, restaurants, food menus and vehicles without an account.
• Proyojhon uses its own account system. You sign in with your email address and a password that you choose — there is no third-party, social or single sign-on provider involved.
• Your password is never stored in readable form, and the app keeps your sign-in token in the device’s secure keychain.

5. Third-party services

• Cloudinary for profile photo hosting.
• Expo for app infrastructure and for delivering push notifications to your device.
• Proyojhon API for account storage and listings.

6. Permissions the app may request

• Notifications for service reminders.
• Photos or media only when you choose to set or change a profile photo.
• Vibration for notification feedback.
• The app does not request precise location, contacts, microphone, or camera for general use.

7. Your choices and rights

• Browse without an account for most features.
• Access and update your profile in the app.
• Turn notifications off in your device settings.
• Deactivate or delete your account from the app, or request copy and deletion by email.

8. Data retention

• Local data stays on your device until you sign out, delete it, or uninstall the app.
• Signing out clears saved items, recent items, searches, and notifications cached for your account on that device.
• Account data on our servers is kept while your account is active.
• Deleted accounts are permanently purged 30 days after deletion.

9. Children’s privacy

• Proyojhon is not directed to children under 13.
• If you believe a child has provided us data, contact us and we will remove it.

10. Changes to this Policy

We may update this Policy from time to time. We will post the new version here and update the Last updated date. Significant changes may also be announced in the app.

11. Contact

Questions or requests: proyojhon@gmail.com · +880 1646 556476 · Moulvibazar, Bangladesh.